Jili77 Privacy Policy — Malaysian Player Data Protection
At jili77, your privacy is not just a legal obligation — it is our genuine commitment to every player. This document transparently explains how we manage and protect your personal information.
This Privacy Policy explains how jili77 ("we", "Platform") collects, uses, stores and protects your personal information when you use our online casino platform at jili77.lv, including the mobile app and all related services.
We understand that trusting an online platform with your personal information is a serious matter. That's why we invest in the latest security infrastructure, enforce strict privacy policies, and only collect data that is genuinely necessary to provide you with the best gaming experience.
By registering for or using the jili77 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform and contact us to delete your account.
PDPA Compliance: jili77 adheres to data protection principles consistent with Malaysia's Personal Data Protection Act (PDPA) and international best practices in personal data management.
Advanced-Level Encryption
All data is transmitted over 256-bit SSL connections. Sensitive information is stored in an encrypted format that cannot be read without the correct decryption key.
Data Not Sold
Your personal information has never been and will never be sold, rented or traded to any third party for marketing or commercial gain.
Strict Access Controls
Only staff with specific authorisation may access player data, and all access is recorded in audit logs that are reviewed on a regular basis.
Mobile App Security
The JILI77 app for Android and iOS uses additional security layers including biometric authentication and local data encryption on your device.
Secure KYC Verification
Our KYC process uses a secure document verification system. Copies of your documents are stored in an isolated environment with strictly limited access.
Full Control in Your Hands
You may request access to, correction of, or deletion of your personal data at any time through your account settings or by contacting our support team.
1 Introduction & Scope of This Policy
Jili77 is an online casino platform offering a wide range of digital entertainment games to players across Malaysia. In operating this platform, we collect and process certain personal information required to deliver a safe, fair and enjoyable experience.
This Privacy Policy applies to all users of the jili77 platform, including registered players, website visitors, mobile app users and anyone who interacts with any of our digital services. It covers all data collection channels — website, mobile app, live chat, email and other communication channels.
We encourage you to read this document together with Terms & Conditions us for a full overview of your rights and responsibilities as a jili77 player.
2 Information We Collect
We only collect information that is strictly necessary to operate the platform safely and deliver the best experience for you. Below are the categories of information we collect:
Information You Provide Directly
- Registration information: Full name, email address, phone number, date of birth and password.
- KYC documents: MyKad, passport or driving licence, plus proof of current address.
- Financial information: Bank account numbers and digital wallet details for deposit and withdrawal purposes.
- Communications: Messages you send to our support team via live chat or email.
Automatically Collected Information
- Technical data: IP address, device type, operating system, browser type and app version.
- Activity data: Login activity, session times, game records, transaction history and platform usage patterns.
- Location data: Approximate location based on IP address for compliance and fraud prevention purposes.
- Cookie data: Platform preferences, language settings and session data to ensure a seamless experience.
| Data Categories | Collection Purpose | Retention Period |
|---|---|---|
| Account Information | Identity verification, account security | Throughout active account lifetime + 5 years |
| KYC Documents | Legal compliance, fraud prevention | 5 years after account closure |
| Transaction Records | Financial compliance, dispute resolution | 7 years (legal requirement) |
| Game Logs | Game integrity, technical support | 2 years |
| Technical Data | Security, fraud prevention | 90 days |
3 How We Use Your Data
Every piece of information we collect has a clear and lawful purpose. We do not use your data for any purpose not stated in this policy without first obtaining your consent.
- Account management: Creating and maintaining your account, processing registration and verifying identity through KYC.
- Payment processing: Verifying and securely processing deposits and withdrawals through your preferred payment methods.
- Services provided: Running games, managing balances, calculating wins and ensuring smooth platform functionality.
- Security & fraud prevention: Detecting suspicious activity, preventing unauthorised access and protecting your account.
- Customer support: Responding to enquiries, resolving technical issues and handling complaints efficiently.
- VIP programme & promotions: Calculating loyalty rewards, tailoring promotional offers and managing programme eligibility. VIP.
- Legal compliance: Meeting reporting obligations, complying with regulatory directives and maintaining records required by law.
- Platform improvements: Analysing usage patterns to improve overall performance, design and user experience.
Our Guarantee: jili77 does not use your data for third-party advertising, does not sell user profiles to external companies, and does not make automated decisions that materially affect your rights without human review.
4 Data Storage & Security
Your data security is our highest priority. JILI77 continuously invests in security infrastructure that meets the latest industry standards to ensure your information is always protected.
Technical Security Measures
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Sensitive data stored in our database is encrypted at rest using the AES-256 algorithm.
- Enterprise-grade firewall and intrusion detection system (IDS) operating 24/7.
- Two-factor authentication (2FA) is available for all player accounts as an additional layer of protection.
- Periodic data imaging and backups to separate, geographically isolated secure storage locations.
- Penetration testing by independent security experts is conducted on a regular basis.
Internal Access Controls
Access to player data within our organisation is restricted to staff with a legitimate business need. All access to sensitive data is logged in a tamper-proof audit system. Staff are required to complete mandatory data security training and are bound by strict confidentiality agreements.
Protect Your Account: While we do everything in our power to protect your data, password security and the confidentiality of your login credentials are a shared responsibility. Never share your password with anyone, and enable 2FA today.
5 Sharing Information with Third Parties
Jili77 does not sell, rent or share your personal information with third parties for marketing purposes. However, there are limited situations where we need to share certain information to operate the platform safely and comply with the law:
- Payment service providers: Minimum required transaction data is shared with approved payment processors to facilitate deposits and withdrawals.
- Gaming software providers: Session data and game records are shared with our game partners for game integrity and technical support purposes.
- Identity verification providers: KYC documents are processed through a certified third-party identity verification system that meets the highest security standards.
- Legal authority: We will disclose information when required by law, court order or direction from a competent authority.
- Business transfers: In the event of a company merger or acquisition, player data may be transferred to the successor entity, subject to equivalent privacy protections.
All third parties we work with are bound by strict data processing agreements and are required to comply with security and privacy standards no less stringent than our own.
6 Cookies & Tracking Technologies
Jili77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information about how you use the platform to help us improve performance and identify technical issues.
- Functional Cookies: Storing your preferences such as language settings, display themes and game choices to deliver a more personalised experience.
- Analytics Cookies: Helping us understand aggregated platform usage patterns for continuous improvement.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your web browser's help guide.
Cookie Controls: You can reset your cookie preferences at any time through your JILI77 account settings or your web browser settings. Essential cookies cannot be disabled as they are required for platform security.
7 Your Privacy Rights
As a jili77 player, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights in a straightforward and cost-free manner.
Right of Access
Request a copy of all personal data we hold about you within 30 days.
Right to Rectification
Correct any inaccurate or incomplete information in your account.
Right to Erasure
Request deletion of your data, subject to legal retention requirements.
Right to Object
Object to the processing of your data for specific purposes, including direct marketing.
Right to Portability
Receive your data in a structured, machine-readable format for portability.
Right to Restriction
Request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact our privacy team via live chat on the platform or send us an email. We will acknowledge your request within 14 business days and resolve it within 30 days.
No Charge: All privacy rights requests are free of charge. We do not impose any fees for processing reasonable requests for data access, correction or deletion.
8 International Data Transfers
As a global platform serving players in Malaysia, some of your data may be processed or stored on servers located outside Malaysia. This occurs when we use cloud service providers or international technical partners that help us operate the platform.
Every international data transfer we carry out is subject to adequate safeguards, including standard data transfer agreements, approved contractual clauses or equivalent protective mechanisms. We ensure your data receives a level of protection no less than that provided in Malaysia.
Countries or regions where your data may be processed include Singapore, Hong Kong and EU jurisdictions with robust data protection frameworks. If you would like to know more about specific international data transfers, please contact our privacy team.
9 Children's Privacy
The jili77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we determine that a player is underage, the account will be suspended immediately and all associated data will be promptly deleted. If you believe we may have collected data from an underage individual, please contact us immediately so that appropriate action can be taken.
Parents and guardians concerned about young people accessing online gambling platforms may refer to our Responsible Gaming us for more information on the control tools and support resources available.
10 Privacy Policy Amendments
Jili77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. All updated versions will be published on this page with a clear amendment date.
For significant changes that affect how we use your data, we will notify you via your registered email or an in-platform notice at least 7 days before the changes take effect. This gives you sufficient time to review and make decisions about your continued use of the platform.
Your continued use of the JILI77 platform after the effective date of any changes constitutes your acceptance of the updated privacy policy. If you disagree with any changes, please contact us to discuss the options available, including account closure.